Terms & Conditions

Payment for your order is made at the point of placing the order. We accept most types of credit and debit card.

We will advise you if your payment details cannot be authorised for any reason and will then arrange for payment to be made by another method.

If your order has a lead time of more than 4 weeks, you can opt to pay 10% or another higher deposit amount. In these circumstances, the balance of payment will become due once your goods are ready for despatch.

Whilst we make every effort to adhere to specified lead times, we are occasionally subject to delays from our suppliers, which may affect your delivery times. Unfortunately, Vegan Haven cannot be held liable for any delay in delivery beyond our control.

All prices and charges on our website are quoted in Pounds Sterling. All product prices include VAT along with being inclusive of free delivery. Free delivery covers UK Mainland addresses, we do however list restricted postcodes where additional fees may apply.  If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price or cancelling the order.

For your security and protection should we need to refund you for any reason, refunds will be given by the same method which the payment was made by.

We will deliver your goods via a one man delivery service FREE OF CHARGE to the address you provide us at the time you place your order. If a two man delivery is required please call at the time of your order. We can only deliver within the UK mainland. If you live further afield we may be able to deliver to a port or shipment company. Please note you will need to contact them directly to confirm a delivery, find out the opening hours and contact details which you will then need to pass back to us.

Unfortunately, if we are provided with incorrect information which leads to a failed delivery, you will be charged for the costs incurred in line with our redelivery charges listed below. Also, note that in the event you arrange for our products to be taken outside of the UK mainland we will only be able to organise exchanges/returns from UK mainland addresses, therefore we recommend your order is checked prior to onward shipping.

Please note that delivery is free to all UK Mainland postcodes except the following, these carry a small surcharge & occasionally a slight delay on your order, but we’ll do our best to get to you ASAP. All surcharges will be calculated after you have placed your order, if you are unhappy with this charge then an immediate refund will be made.

KW, IV, AB, DD, PA, PH, KY, G, EH, ML, KA, TD, DG, TR, PL, EX, SA, TR, LL, TQ, TA, ZE, LD, PL, FK, T, Q, SY.

Due to our commitment to the environment, we prefer to wait until all your items are in stock before we arrange delivery so that we can deliver them all at once. However, if you have an urgent need for one of the items on your order, we may be able to arrange for your in-stock items to be delivered separately. Subsequently, your out of stock items will be delivered at a later date. Please note that if you choose to split your order in this manner, the second delivery may incur a delivery charge. Please contact our sales team on 0333 990 0138 for further details.

Before placing your order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. We endeavour to give as much information as possible in respect to weight and size of our products, however, please contact our sales team on 0333 990 0138 if you are unsure.

Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please, therefore, take care to cover any carpets or furniture and remove pictures and valuables from the delivery area and the route to it through your property.

You will be asked for a signature on receipt of your order, and where possible signatory confirmation that your goods have arrived in a satisfactory condition. If any manufactural faults are discovered after the delivery has taken place, do contact our sales team where will be able to discuss a solution. Please see section 4 of these terms and conditions for full details of what to do should you need to return your goods for any reason.

For all orders, it is essential that someone is available to receive delivery. Unfortunately not all our transport companies will deliver your goods if there is no one at home to sign for them. If you miss your delivery you will be charged for the costs incurred. Re-delivery charges may apply.

Please do not attempt to fix any problems yourself without speaking to our team first. Unfortunately, we are unable to accept goods back if any changes have been made, as this will invalidate the manufacturer’s warranty.

If you are ordering flat pack furniture we ask that you check all the components are in the package as per the instructions, before attempting to assemble the furniture, as partially assembled items are likely to be damaged in transit when returned to us. If you require a replacement part for your flat pack furniture, please call us on 0333 990 0138 and we will arrange a replacement immediately. Returning furniture that has been damaged or used whilst in their care will be charged for the reduction in value unless the goods are faulty.

Damaged or faulty on receipt

Free exchange for a replacement* or

alternative product of equal value.

or

Free collection & full refund to original payment method.

Includes all charges up to purchase value including delivery.

Not suitable

Free exchange for an alternative product of equal value**.

or

You can return the goods to our warehouse in saleable condition for a refund.

or

We can arrange collection subject to the charges (v) below. The goods must be packaged for collection.

Please note:

Refunds will be made to the original payment method, minus return transport charge where applicable. Disposal of wrapping or boxes should only be done once you are completely satisfied with your goods.

* Whilst we will always endeavour to take your preferred option, please be aware that in the case of clearance items a replacement may not always be available.

** Please note limited to 1 free exchange per original order.

Customers returning items that have been damaged or used whilst in their care may be charged for the reduction in value unless the goods are faulty.

For security reasons, unless otherwise stated, refunds are given by the same method which the original payment was made by.

The assembly of flat pack items is the sole responsibility of the customer. Vegan Haven accepts no responsibility for damage to any parts by a third party. Although any faulty parts discovered can be replaced free of charge.

iv) Bespoke Products – Products made or altered specifically for you cannot be refused, returned or refunded unless they are defective or have been damaged by us in transit.

v) Collection Charges – If you would like us to collect any unsuitable goods the following charges apply per order.

There is a small charge to collect goods that have been delivered and are unsuitable for any reason.

There is no charge for the collection of goods that are damaged or faulty on receipt.

£15 for transport without collection (for goods that are dispatched but no delivery attempted).

It is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived ready for collection. If you fail to take reasonable care of the goods before they return to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.

Collections will be arranged for within 14 days of notification. If you are arranging to return items yourself, they must be received at our distribution centre within 14 days of delivery.  Please be aware collections are an all day service and we are not able to advise specific delivery times in advance.

This cancellation policy does not affect your statutory rights.

Refer a Friend Fair Use Policy

By participating in the Refer a Friend Scheme, you agree to comply with the following rules, failure to comply with these rules will result in the immediate invalidation of the vouchers earned.

To qualify for the refer a friend scheme your friend must not have previously ordered from Vegan Haven, or registered their email address with us.

You must not use this scheme for commercial purposes and may only share your ‘refer a friend’ code with people you know. This may include family members, friends or colleagues.

Referring family members at the same address is prohibited.

Imitating Vegan Haven to promote your ‘refer a friend’ code is not acceptable in any format.

Use of your ‘refer a friend’ code must not market/advertise Vegan Haven site in any way. You may only share your code in ways you would normally share information with friends and personal contacts. Acceptable methods of sharing include via Facebook, Twitter and email.

Reward credits are not redeemable for cash, neither are they refundable.

Credits are validated monthly.

If you have any difficulty redeeming your points or have any questions then please contact us for further assistance.

Email Subscriber Discounts

As a subscriber to our promotional emails, you will be eligible for various special promotional discounts. These are often for email subscribers only and may not be visible on site for all visitors.

We’re so confident in the quality of our service and products that all of our furniture and accessories are covered by a full one year warranty. This covers the structural integrity against the unlikely event of faulty or defective manufacture, excluding issues arising from normal wear and tear, improper care and accidental damage.

These terms were last changed in March 2021. Errors and Omissions Excepted.

Please read through these terms and conditions before placing your order. They do not affect your statutory rights. Placing an order with Vegan Haven constitutes your agreement to be bound by these terms and conditions. Vegan Haven reserves the right to change these terms and conditions from time to time without notice to you and any changes will take immediate effect on the day they are posted. You will be requested to read and accept these terms and conditions every time you place an order. For this reason, we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.